OnShore Software

At OnShore, we understand the importance of supporting our customers. Naturally, this support includes the ability to maintain the software you’re using and answer your questions about its use when you have them. Frankly, it’s a challenge to provide support to customers who have a variety of software installed. But this is another area where years of experience can work to your benefit. We use two basic methodologies to insure you get the support you need. The first is to use a componentized approach to software development, which means that the software developed for your firm will often share building blocks that have been created over time and tested in many different environments. This reduces both the number of potential bugs in the software and the amount of code that has to be maintained.

The second methodology is to use a disciplined approach to software storage and identification. Again, the principals at OnShore Software have been doing this for a long time. In addition to our own mechanisms for storage, retrieval, and archiving of your source code, we will provide other options such as escrow arrangements when required.

Our current approach to software support is to include a limited amount of installation and training time when you receive your software, and after acceptance, a charge per incident. Other arrangements are possible, based on your own requirements and on the specific project concerned. All rates are established at the time of contract signing and will be based on the size and complexity of the particular project and on how unique a solution you require.

Our intention is that as our customer base grows, this area of our web will become a resource you can use for online support, not only for OnShore software products, but with links to articles of importance from our vendor partners. Check back as we grow together.